VA Performance Bonuses

Workers who process disability claims must meet standards of production, quality and customer service at the end of the year. If workers exceed a standard, they could qualify for performance bonuses. However, as the number of backlogged claims rose over the past five years, so did bonuses for workers the VA deemed “excellent” and “outstanding.”

SOURCE: Office of Personnel Management, U.S. Department of Veterans Affairs
CREDIT: Daniel Moore, Steven Rich, Mary Shinn